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Shipping and Returns

SHIPPING

The following information provides details on our shipping and returns policy. If you have any questions, please don't hesitate to contact us. 

We Ship to Australia Wide, International Shipping is not available at this time, but we hope to in the future

 SHIPPING POLICY

  • Delivery may generally take 2-3 days to SA customers in metropolitan suburbs. NSW, VIC & QLD, however depending on location (inc WA, NT, TAS) , shipping may take between 2-14 days from confirmation of payment. 

  • If you require your products urgently, please check the priority mail option. We take no responsibility for Australia Posts delays with priority mail. 

  • Express shipping or postage will incur an extra delivery charge.

  • From time to time, Herbal Intentions will provide complimentary shipping over specified order values, join our email list to keep up to date with specials. incase of a refund under our refund conditions, a refund may be provided minus the cost of shipping the product out.

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    Reusing boxes for shipping is an excellent practice that aligns with sustainability efforts, it reduces waste, and can also save money. We ensure the box is still sturdy enough to protect the contents during transit.

    Environmental Impact: Reusing boxes helps reduce your environmental footprint by decreasing the demand for new materials. We ensure boxes and packing material is safe, clean and non hazardous.

 

RETURNS

 

In case of a refund under our refund conditions, a refund may be provided minus the cost of shipping the product out.

  • If you are not at home to receive the delivery, your parcel may be left at your front door, if you agree or disagree with this, please leave instructions in the Comments Section of your order page to advise us on Delivery Instructions.

  •  Express Shipping is only available in Metropolitan Areas within Australia and is sent with Australia Post and is dependent on Australia Post being able to ship on time. Herbal Intentions will NOT be responsible for a delay in express shipping due to unforeseeable circumstances.

Express Shipping does not guarantee delivery prior to Christmas.

By purchasing products on our store, you agree to our conditions especially if Orders placed during the Black Friday Period to Christmas Period may be delayed due to Australia Post delay issues on standard and express deliver.

Returns & Refund Policy

  • Herbal Intentions offers a guarantee against defects created at the time of manufacture. Products will be exchanged if they are found to have manufacturing faults or defects.

  • Any claims against breakage or our guarantee in transit must be brought to our attention within 7 days of receipt of purchase and must be submitted to herbalintentions1.com.au with photographic evidence. We will then provide a replacement.

  • Herbal Intentions handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We do not accept returns for change of mind, or if skin care is not suitable or if you feel our tea is not to your taste. Any other reason for returning - please notify us within 7 days of receipt of the order.​

  • Herbal Intentions is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus original shipping costs.

  • Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Herbal Intentions.

  • Herbal Intentions is not liable for purchases made that are not 'allowed' in your State or place of residence. Please check local laws before processing an order, as some States or places may not permit certain products offered in our range. We are not liable if a product is confiscated after being shipped to your place of residence or if it is required for further treatment. The buyer’s responsibility. Any order placed on our site is automatically agreeing to this term and condition.

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